GDPR, Privacy & Confidentiality Statement

Introduction

Riverside Medical Services is committed to protecting the privacy and confidentiality of all patients, professional clients, and staff. We comply with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and our internal Data Protection & Information Governance Policy.

Information We Collect

We may collect and process the following types of information:

• Personal details (such as name, date of birth, and contact information)

• Medical notes, history, and treatment records

• Information submitted via enquiry forms, correspondence, or other communications

Why We Collect and Use Information

We use personal information in order to:

• Provide safe and effective healthcare services

• Fulfil legal and professional obligations

• Ensure quality of care and maintain accurate records

• Respond to enquiries and communicate appropriately with patients and professional clients

Confidentiality

All staff, contractors, and healthcare professionals working with Riverside Medical Services are bound by a strict duty of confidentiality. Breaches of confidentiality are treated as a serious disciplinary matter.

We will never share personal data with third parties without a lawful basis. Information may only be shared where:

• The patient has given consent, or

• It is required by law, or

• There is a serious risk of harm to the individual or others.

Data Handling and Security

• Only information relevant to your care or enquiry is recorded

• Records are accurate, kept up to date, and stored securely

• Access is strictly limited to authorised staff

• Information is retained only for as long as necessary for the purposes for which it was collected

Your Rights

Under GDPR, patients and professional clients have the right to:

• Access a copy of their personal records

• Request corrections to inaccuracies

• Request deletion, where legally permissible

• Restrict or object to the processing of their information

• Be informed about how their information is used

Contact

If you have any questions about how we handle your personal information, please contact: enquiries@riversidemedicalservices.co.uk